24-Hour Response SLA
Contact & Support
Encountered an issue with an audio export? Have a new tool suggestion? Or want to discuss a partnership? Our creator support desk responds promptly.
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Direct Email Inquiries
support@orsoncraft.comFor urgent debugging reports, attach your browser version and OS for rapid replication.
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Response Guarantee
Within 24 Business HoursOur core engineering team monitors incoming tickets Monday through Friday, 9:00 AM – 6:00 PM EST. Critical browser compatibility bugs are triaged within hours.
Inquiry Categories
- Technical Help: Issues with Canvas, WebAudio, or file decoding in Chrome, Firefox, Safari, or Edge.
- Feature Requests: New presets, custom dimensions, or brand-new browser utilities.
- Business & Press: Media inquiries, creator collaborations, sponsorship, or licensing.
- Security & Privacy: Technical validation questions or responsible vulnerability disclosures.
Send Us a Message
Fill out the form below. We'll route your ticket straight to the appropriate engineer.
Prefer traditional email? Write directly to support@orsoncraft.com.
Frequently Asked Questions
Because all conversions execute in your browser's physical memory, very large video files (over 500MB) can exceed browser memory tabs on mobile devices. Try closing unused browser tabs or processing on a desktop browser with WebAssembly hardware acceleration enabled.
We only retain your submitted name and email address for the duration required to reply to your inquiry. We never sell contact information, nor do we add support inquiries to marketing newsletter lists without explicit opt-in consent.
Yes, absolutely! Many of our tools—such as the Spotify Cover Art Checker and BPM Tapper—were designed directly in response to musician and YouTuber requests. Select "Feature Request" in the form above and tell us your workflow pain point.